SEMINARS

Specifically targeted at careers this seminar shows staff how they can double their turnover.

• How to create your own success culture 
• You are the way people see you. How do you see yourself? 
• How to get to know customers more professionally 
• How to market your expertise 
• The role of promotion 
• Effective and achievable target setting 
• How to double your turnover 

Explores numerous management styles, target setting, performance reviews and disciplinary procedures.

• Recruitment and Selection – Start right!, Stay right! 
• Skills training and development – covers the 3 major Skills areas 
• The importance of a Success Culture 
• Motivation – What! Why! How! 
• How to set achievable Goals and Targets 
• How to conduct effective Performance Reviews 
• Disciplinary action to produce a positive result 

Where does the money go, how can you keep costs in line with turnover, how to protect the profit line 

• Where exactly does the money go 
• Staff and Sales Planning – fail to plan, plan to fail 
• Understanding Turnover, Cash Flow and Profit 
• Working with Targets and Budgets 
• How to make Payroll a variable expense 
• Intelligent Stock Control 
• Manage Expenses, protect to Profit Line 

Planning, executing and analysing promotions, promotional and marketing ideas that work.

• The importance of Planning 
• Understanding promotional objectives—What, Why, How 
• The difference between Discount and Added Value
• Everything is negotiable 
• Everybody loves a story 
• Promotional ideas that work 
• Monitoring promotions

Shows front-desk managers how to improve efficiency and effectiveness, shows ways to improve co-ordination, time management and customerservice.

• The importance of a Success Culture 
• Understanding Efficiency and Effectiveness 
• Reception, Front Desk Management, Co-ordinator 
• Managing and Selling Time 
• Telephone Techniques 
• Communication 
• Customer Service — internal and external 

Learn the basics of using computers: Windows, Excel, Word, Emails, Internet 

• The importance of Technology 
• Effective and immediate Communication 
• Work smarter as well as harder 
• Understanding Windows 
• Understanding Excel and Word 
• Getting you Emails under control 
• Become Internet Savvy